Effective: 2025 | Last Updated: 2026
If you are unsatisfied with your Glucotide order for any reason, you will have a 60-day period starting from the day the order was placed and purchased to return the product and request a full refund. This applies to all package sizes — 2 bottles, 3 bottles, and 6 bottles.
To be eligible for a refund, you must return all bottles to our return address, even if the bottles are empty. Please follow the steps below to ensure your refund is processed quickly.
Make sure you are still within the 60-day period starting with the day your order was placed and purchased. To check your purchase date, refer to your order confirmation email.
Send an email to [email protected] and let us know you would like to request a refund. Please add "Refund Request" in the subject line to ensure your request receives priority processing.
Send all bottles back to us — whether empty or full, opened or unopened. Include a note inside with your full name, email address, and order ID (optional) so your order can be located and processed quickly.
Please ship your return to:
11870 62nd St N
Largo, FL 33773
United States
Please note: we do not cover the return shipping cost. We recommend using a trackable shipping method to ensure your package is received.
Once we receive your returned package, we will process your refund promptly. You will receive a confirmation email as soon as the refund has been issued. Please allow 5–10 business days for the refund to appear on your credit card or bank statement, depending on your financial institution.
If you purchased our Priority + Insured Shipping option at checkout, your order is eligible for express shipping upgrades. In the event of any issues with your delivery, we will reship your product at no additional cost to you.
If you have any questions about your return or refund, please contact our support team directly:
Our team is available to help and will respond to your enquiry as quickly as possible.